ParentSquare
Lombard District 44 uses ParentSquare for district and school communication, primarily with email, text and app notifications. ParentSquare automatically generates an account for each parent, using their preferred email address and phone number.
We encourage parents to access their accounts at parentsquare.com so they can download the mobile app and update their preferences on when and how they are notified.
Helpful Resources for Parents/Guardians:
SlideDeck - Introduction to Parents - English.pdfSlideDeck - Introduction to Parents - Spanish.pdfParent 101 video, English (14:23)
Parent 101 video, Spanish (13:42)
Frequently Asked Questions:
Here are answers to a few commonly asked questions from ParentSquare's support articles for parents that may be helpful.
How do I sign up for ParentSquare?
The district or school will most likely send you an invitation email or text to join ParentSquare, and you'll click a link to activate your account. If you are a parent and your contact details have been added to Skyward (the district's student database), you can use the email or phone number your provided the school to set up your account without the invitation.
What to do:
Find the email from your school and click to get started, or:
Go to parentsquare.com/signin (or install the ParentSquare app) and follow the prompts to sign up.
Use Google single sign-on, your email, or your phone number to set up your account. Your email/phone number must match contact details in the school’s database for this to work!
If your contact details aren’t recognized, contact your school's main office to get them added. After they update your information in Skyward, the new contact details will appear in ParentSquare after the next daily sync, and you will be able to create an account.
Note: After you are added to ParentSquare by your school, you will receive school communications even if you have not registered your account. However, you will need to register your account in order to participate in two-way communications and to access forms.
How do I fix or change my contact details?
Is your phone number wrong? Do you want to change your primary email? Is your name misspelled? Do you see information for a student who’s not yours?
Contact details in ParentSquare are managed by your school and synchronized from secure Skyward records. Once the school updates their official records, changes will automatically be reflected on your account in ParentSquare.
What to do:
Contact your school – If you’re logged in, click the question mark next to your name.
Follow these steps only if your school allows you to suggest corrections.
Log in and navigate to My Account, then Edit Account.
Edit your contact details and verify your new email/phone (if changed).
These suggested corrections will be sent to the school.
How do I add a student who's missing?
If you are missing a child/school, it may be because:
Your contact information is inconsistent across Skyward.
You have more than one ParentSquare account with different contact information.
What to do if one account:
Contact your child’s school to update your contact information in Skyward. Ensure you have the same email and phone number on file for all children and all schools.
Your account will be corrected when we Skyward syncs with ParentSquare (nightly).
What to do if multiple accounts:
Contact your child’s school to update your contact information in Skyward. Verify that each of your children have the same email address and mobile phone number listed for you.
Delete your ParentSquare user account(s) that does not have the correct email address (choose “Delete” when accessing your account in ParentSquare).
Your account will be corrected when we sync with Skyward. If the contact information has been made consistent across accounts in Skyward and the ParentSquare account(s) with the incorrect contact information have been deleted, then when we sync, your associations will be pulled into one ParentSquare account.
How do I update my language preference?
Do you want to have messages translated to another language? Are your messages showing up in the wrong language?
What to do:
If you are using the web browser: On your home page, click your name and select “My Account.” Then, select “Language Settings.”
If you are using the mobile app: From your home screen, click the triple bar in the top left corner. Click on “Account,” then “Preferences,” then “Language.”
Select your preferred language and save.
What if my language preference doesn’t stay after I make the change?
This likely means that the language in Skyward is different than what it is in ParentSquare and ParentSquare is configured to update “language settings” from Skyward. Contact your school's main office so they can update your language preference in Skyward.
How do I stop or change notifications?
ParentSquare allows parents to customize their notifications based on notification type and select their preferred delivery method for each school. Notification types include:
Emergency Alerts & Notices (cannot be disabled)
School Alerts
General Announcements & Messages
What to do if using ParentSquare on a computer:
Once signed into ParentSquare, select the down arrow next to your name and click on 'My Account'.
Select "Customize your settings" under Notification Settings.
What to do if using ParentSquare mobile app:
From the home screen of the ParentSquare app when logged in, click the triple bar in the top left corner.
Click on "Account," then "Preferences," then "Notification Settings".
Opt-Out
We promise to only send you information related to school. However, you can opt-out at any time.